Cancellation and refund policy
This Return, Refunds and Cancellation Policy (Policy) applies to the services provided by VLPCPL ECOMMERCE PVT LTD. 5th Floor, Gulf Adiba, Plot Number 272, Udyog Vihar, Phase – II, Gurugram, Haryana – 122008 on its website www.neurogumindia.com (Website). We may change this Policy, any time by posting the changes on the Website and you agree that it shall be your responsibility to view the changes to this Policy, by reviewing the revised Policy. We will not be responsible for your failure to remain informed about such changes.
RETURNS POLICY
When is the replacement policy applicable?
- You received the wrong item. Oops, this isn't very pleasant! We'll replace the item as soon as we are notified.
- You found an item missing. We will analyze and try to send you the missing item.
- You received a damaged/defective product. We will check and send you a replacement.
Note:-
In case of replacement for damaged/missing/defective/wrong products, customers need to contact us within 48 hours.
If you would like to replace the item, please note the product must not be used and shall be returned in the original packaging within 48 hours of purchase.
To apply for our replacement policy, you must first showcase an unboxing video. Along with this video, please provide the following:
a) A picture of the outer box (front and back) with the carrier label clearly visible.
b) A short video demonstrating the functionality of the damaged item (if applicable).
c) Pictures of all products received.
Please ensure these requirements are met to facilitate the processing of your replacement request.
Products purchased from a third party
If you have purchased a Neurogum product from a third-party reseller or from a third-party platform, please contact your original point of sale to check if you are entitled to a refund under the third-party’s return policy. Should you need more information, please email us at hello@neurogumindia.com
In case of any queries, you are requested to email hello@neurogumindia.com with the order details. If you have any complaints regarding returns or refunds, please refer to the Neurogum Terms and Conditions for more.
CANCELLATION POLICY
1) What is Neurogum Cancellation Policy?
Once you raise a cancellation request, the cancellation of item(s) in your order happens immediately if the order has yet to be dispatched by us. No cancellation requests will be entertained if your order has already been dispatched.
However, you can refuse to accept the order at the time of delivery if it has already been dispatched.
*Note- No return requests will be entertained if the customer accepts the delivery.
2) How do I cancel my order?
For cancellation, please write to us at hello@neurogumindia.com
3) How will I get refunded for the canceled orders and how long will this process take?
In case of cancellation before shipment, we process the refund within 5-7 business days after receiving the cancellation request.
Please note that your refund will be processed, and a credit will automatically be applied to your original method of payment (wallet, card, UPI id or bank account) within 7 – 10 business days.
4) What if I used discount vouchers at the time of payment and I had to cancel my order?
If a discount voucher was used when you placed your order and the order was cancelled, we shall refund the actual paid amount and the discount voucher back to you. This scenario only applies if you request to cancel your order within 24 hours of placing the order.
