General

Neuro provides 37% of your daily value of Vitamin B6 and 100% of your daily value of Vitamin B12.  Before you take any other B vitamin supplements and you exceed the recommended daily value, consult your healthcare provider.

It’s recommended that pregnant or breastfeeding women consult with a healthcare provider before using Neuro gum and mints.

Our products are formulated with ingredients that align with the principles of the keto diet, containing minimal carbohydrates and zero sugar. However, as individual responses to dietary changes may vary, we recommend consulting with a healthcare professional or nutritionist to ensure compatibility with your specific dietary goals and needs.

Our products are sugar-free and do not contain any ingredients known to harm teeth or gums. However, like with any chewing gum or mint, it's important to maintain good oral hygiene practices such as regular brushing and flossing to promote dental health. If you have specific concerns about oral health, it’s still best to consult with your dentist for personalized advice.

Neuro quickly releases the ingredients but you can keep chewing it as long as you like.

For the best experience with our gum and mints, we recommend consuming them by the
expiration date on the package.

If you have a medical condition, it's important to chat with your healthcare provider before trying Neuro Gum or Mints

Both our gum and mints are formulated for adult consumption.

Keep the gum or mints in a cool, dry place, away from direct sunlight, and ensure the
container is tightly sealed to maintain freshness. Use the product until it's expiry date.

Orders

Neuro gum and mints are currently available on our website and on leading ecommerce marketplaces.

For payments, we accept all credit/debit cards, UPI, net banking, digital wallets (e.g., Paytm, PhonePe), and Cash on Delivery (CoD)

After your order has been shipped, tracking information will be sent to the email address linked to your order. If you haven’t received your tracking information and it has been over 3 business days, please contact us at hello@neurogumindia.com

Simply contact us at hello@neurogumindia.com with the correct address, and we'll get it fixed right away!

Please reach out to hello@neurogumindia.com and provide the name and address that may be associated with the account you signed up with. Our customer service team will assist you in resolving this issue promptly.

We understand that plans can change, and sometimes you might need to adjust your order. If you decide to cancel, please reach out to our customer support team at hello@neurogumindia.com as soon as possible with your order details, and we'll assist you in canceling the order before it's processed and shipped.

Shipping

Once we accept your order on www.neurogumindia.com, you will receive an order confirmation email and SMS.

Orders will be shipped within 24 hours from the date of acceptance from our registered warehouse, excluding Sundays, public holidays, and events beyond our control (e.g., adverse weather conditions).

Once your order is dispatched, you will receive an order dispatched email and SMS with a tracking link..

VLPCPL partners with well-known delivery services to ensure quick and reliable deliveries. The list of delivery partners will be provided and updated periodically.

Orders will be delivered within 2-6 business days from the date of order confirmation. Delivery time may vary based on your shipping address.

If your order is delayed, please contact us at hello@neurogumindia.com , We will send you an updated estimated delivery time.

If there is any discrepancy or issue with your delivery, please contact us at hello@neurogumindia.com within 24 hours of receiving the delivery.

For order cancellations, please refer to our Policy on Cancellation available on the website

Returns

1. You received the wrong item. Oops, this isn't very pleasant! We'll replace the item as soon as we are notified.

2. You found an item missing. We will analyze and try to send you the missing item.

3. You received a damaged/defective product. We will check and send you a replacement.

Note:-In case of replacement for damaged/missing/defective/wrong products, customers need to contact us within 48 hours.If you would like to replace the item, please note the product must not be used and shall be returned in the original packaging within 48 hours of purchase.Before applying for our replacement policy, you must showcase an unboxing video.In addition to the unboxing video, we also request you share with us the following:

a) Picture of the outer box (front and back) with the carrier label.

b) A small video with the functioning of the damaged item. (if any),

d) Pictures of all products received.

Products purchased from a third party.

If you have purchased a Neurogum Gums/mints product from a third-party reseller or a from a third-party platform, please contact your original point of sale to check if you are entitled to a refund under the third-party’s return policy. Should you need more information, please email us at hello@neurogumindia.com.

In case of any queries, you are requested to email hello@neurogumindia.com  with the order details. 

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