Money-Back Guarantee Policy

At Neurogum, we believe trying our products should always feel seamless, safe, and risk-free. Your satisfaction is our priority, and if you are not fully satisfied with your purchase, we offer a simple and hassle-free Money-Back Guarantee on eligible prepaid orders. No questions asked-we will handle the entire return process for you.

Eligibility

This policy applies only to prepaid orders placed directly through our official website.
Refund requests must be raised within 7 days from the date of delivery.
Customers may try the product for a reasonable period to evaluate its taste, effectiveness, and overall experience, while ensuring the product is used and stored as advised.
Only 3 gums/mints should be used if you have purchased a single pack. If you have ordered a multi-pack, the remaining packs must remain unused and intact for the refund to be processed.
Only one refund request per customer will be allowed under this policy.

How to Request a Refund

1. Contact Us

Email our support team at hello@neurogumindia.com within 7 days from the date of delivery.

2. Simple Verification

Our team may ask for basic order verification details, such as images of the product or packaging, only to validate the request.

3. Return Pickup

Once the refund request is confirmed, we will arrange a doorstep pickup from your location.

If pickup service is unavailable in your area, customers may be requested to self-ship the product. In such cases, reasonable courier charges will be reimbursed upon sharing the shipping receipt.

4. Refund Processing

Once the returned product is received and verified at our warehouse, the refund will be initiated to the original payment method within 5-7 business days.

Additional Notes

While no explanation is required to claim the refund, customer feedback is always appreciated as it helps us improve.
Cash on delivery (COD) orders are not eligible under this policy.
Products that are fully consumed, heavily damaged, or misused may not qualify for a refund.
Neurogum reserves the right to reject refund requests in cases of repeated claims, policy misuse, or suspected fraudulent activity.
Customers can alternatively opt for a replacement, if preferred.